Privacy Policy

1. Introduction

Candice Cox Coaching ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website candicecoxcoaching.com or contact us about our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — your name, email address, phone number, and any other details you provide when contacting us via our contact form or WhatsApp.
• Usage data — information about how you use our website, including pages visited, time spent, and referring URLs.
• Communications — records of any correspondence between you and us.

We only collect information that is necessary to provide our services and respond to your enquiries.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Send you information about our programmes, events, and updates (only where you have consented)
• Improve our website and services
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent — where you have given us clear consent to process your data for a specific purpose
• Legitimate interests — where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Contract — where processing is necessary to fulfil a contract with you

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we will retain contact enquiry data for up to 2 years unless you request earlier deletion.

6. Your Rights

Under UK data protection law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to our processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

You can control and/or delete cookies as you wish — for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Candice Cox Coaching
Email: [email protected]
Phone: +44 7545 121070
WhatsApp: wa.me/447545121070

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.